Returns & Exchanges

At Pawé Lab, we take pride in the quality of our products and want you and your dog to love every purchase. We understand that sometimes an item may not be quite right. This page explains how to request a return, exchange or refund. This policy outlines our approach to returns, exchanges, and refunds. By purchasing from Pawé Lab, you agree to the terms below.

To begin your return or exchange, select the button below. You’ll be asked to sign in using the email address associated with your order. Once signed in, you can view your eligible orders and submit a return request.

Start Return

Our Return Policy

You may request a return within 21 days of receiving your order.

To be eligible for a return, the product must be:

Not used outdoors; brief indoor fitting is permitted as described below
Unwashed
Free from pet hair, marks, odours and damage
Returned with its original tags and packaging

Items that do not meet these conditions may not be eligible for a refund or exchange.

Indoor fitting and alterations: A brief indoor try-on to check the fit is permitted and does not prevent a return or size exchange, provided the item remains clean, unwashed, free from pet hair, marks, stains, odours and damage, with all original tags and packaging intact. Outdoor use is not permitted before a change-of-mind return. Trimmed or otherwise altered items, including coats cut along the male-dog trimming line, cannot be returned or exchanged for change of mind. This does not affect your rights for faulty, damaged or incorrect goods or under consumer law.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If the item is faulty, damaged or incorrect, Pawé Lab will work with you to arrange an appropriate solution.

Exchanges

If you need a different size or colour, you can request an exchange through our returns portal. Exchanges are subject to product availability.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

For full-price items, approved refunds are issued to your original payment method within 5 business days. Sale items are eligible for store credit only. Please allow several business days for your bank or payment provider to process the refund.