Privacy policy
At Pawé Lab, we believe trust is built through thoughtful design, exceptional craftsmanship, and transparency. Protecting your personal information is an important part of that commitment. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.pawelab.org, place an order, or interact with our website and services.
1. Who We Are
Pawé Lab is an Australian lifestyle brand creating premium outdoor essentials for modern dogs. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@pawelab.com.
2. Information We Collect
When you visit our website, create an account, place an order, or subscribe to our newsletter, we may collect personal information including your name, email address, phone number, billing and shipping addresses, and order history. Payment information is securely processed by trusted third-party payment providers such as Shopify Payments, Stripe, or PayPal. Pawé Lab does not store your complete payment card details.
We may also automatically collect certain technical information including your IP address, browser type, device information, operating system, pages visited, referral source, and browsing behaviour through cookies and similar technologies.
3. How We Use Your Information
We use your information to process and fulfil your orders, arrange shipping and delivery, provide customer support, communicate with you about your purchases, improve our website and services, personalise your shopping experience, prevent fraud, maintain website security, and send marketing communications where you have chosen to receive them.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies allow us to remember your preferences, maintain your shopping cart, analyse website traffic, measure advertising performance, and continuously improve our website. You may choose to disable cookies through your browser settings, although some website features may not function correctly.
5. Third-Party Services
To operate our online store, we use trusted third-party service providers including Shopify, Shopify Payments, Stripe, PayPal, Google Analytics, Meta (Facebook & Instagram), and Klaviyo. These providers may collect and process your information in accordance with their own privacy policies.
6. Marketing Communications
If you choose to subscribe to our newsletter, we may occasionally send you product launches, restock notifications, outdoor inspiration, Field Notes, brand updates, and exclusive offers. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. International Data Transfers
As an Australian business serving customers worldwide, your personal information may be processed or stored in countries outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we are committed to safeguarding your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable laws, you may have the right to access, correct, update, or request deletion of your personal information, withdraw consent for marketing communications, or request a copy of the personal information we hold about you. To exercise these rights, please contact us at support@pawelab.com.
10. Children’s Privacy
Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality. Any updates will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Pawé Lab
Email: support@pawelab.com
Website: www.pawelab.org
⸻
We believe thoughtful design extends beyond our products—it also means respecting the trust you place in us. Thank you for choosing Pawé Lab.