Shipping Information

We carefully pack every Pawé Lab order to ensure it arrives safely and ready for your next adventure.

Processing Time

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
You'll receive a confirmation email once your order has been dispatched.

Shipping Options

Standard Shipping

Australia-wide
Estimated delivery: 3–7 business days
Tracking included

Express Shipping

Australia-wide
Estimated delivery: 1–3 business days
Priority processing
Tracking included

Shipping Costs

Standard: Free on orders of A$120 or more
Standard: A$15 flat rate on orders under A$120
Express: A$20 flat rate

International Shipping

Currently, we ship within Australia only. International shipping will be available soon. Subscribe to our newsletter to be the first to know when we expand worldwide.

Packaging

Thoughtfully Packed

Every Pawé Lab order is packed with care using protective packaging to help your products arrive in excellent condition.

Frequently asked questions

Orders are dispatched within 1–2 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and a link to track your parcel.

If your order hasn’t been dispatched yet, please contact us as soon as possible at support@pawelab.com. We’ll do our best to update your shipping address.

Unfortunately, once an order has been shipped, we’re unable to make any changes.

If your order arrives damaged or appears to be lost in transit, please contact us at support@pawelab.com within 7 days of the expected delivery date. Include your order number and, if applicable, photos of the damaged package or product so we can help resolve the issue as quickly as possible.